Task
Permanent monitoring of self-service deposit coin counting machines by Cegelec’s Web Service Management to enhance availability and reliability of self-service deposit coin counting machines. This includes providing online information for error management. The client is to be placed in a position to call on the status of all machines and of running service processes through the internet.

Preparation
Before all error messages were detected by the bank’s staff or by employees from the value transport company or in the worst case by the bank’s customers. Follows Ensued a long information process chain until the error message – not always undistorted – reached the service technician. The new online condition monitoring system is intended to stop media fractures and thus enable shorter lead times and higher transparency. 
 
Contractor
Cegelec Anlagen- und Automatisierungstechnik GmbH & Co. KG is the German subsidiary of Cegelec. Cegelec is an integrated international group providing technological services to companies, public and local authorities. Cegelec is an independent company set up in July 2001 after acquisition of Alstom`s Contracting division through an Leverage Management Buy-Out (LMBO). Since March 2006 private equity fund LBO France is the majority shareholder (90%) along with the management and staff (10%). The Group generates its revenues in the industry sector, in infrastructures, in the building sector and in maintenance. Cegelec is active on the complete service cycle to the client, from design to installation and maintenance, working with its own specialised teams. Cegelec posted sales of € 2,8 billion and employs 26,000 people. It is present in over 30 countries in France, Europe and other parts of the world, through a network of 200 agencies and over 1,200 offices. Cegelec`s activities are centred around five core businesses:

 Energy & electricity
 Automation, instrumentation & control
 Information & communication technologies
 Infrastructural and mechanical engineering
 Maintenance & services

Examples for Cegelec activities in Germany are Frankfurt Airport, Elbe tunnel in Hamburg, the new soccer stadiums in Frankfurt, Cologne and Leipzig, the conveyor system of an assembly line for DaimlerChrysler`s plant in Bremen, strip mining facilities of RWE Power AG, the province of Niedersachsen`s first biomass power station in Papenburg or the installation of networks for E-Plus and other cellular phone network providers. Cegelec’s German subsidiary is headquartered in Frankfurt. It employs a staff of 2.100 and generated sales of € 523 million in 2004.

Internet
http://www.cegelec.de/

Brief Description

• Error messages from self-service deposit coin counting machines are routed via ISDN-, DSL- or UMTS-Router to Cegelec Mechatronic Services` special Web Service Management, which takes care of all following actions.
• Automatic activation of error messages in SAP.
• Monitoring and controlling of problem reports by Cegelec Mechatronic Services.
• Information of client on processing status of error messages via internet.

Customer's Benefit

• Higher transparency for optimized maintenance controlling.
• Enhancement of services and product quality through better processing. 
• Universal access to information. 
• Real-time access to information on equipment condition in detail. 
• Shorter downtimes through shorter lead times.

In-depth Study
Click here to download an in-depth study in PDF format 

Return to overview case studies